Disappointing Service

on the 19 October 2015, I paid R7500 to Remax for a deposit to a bachelor flat. And I handed a hard copy of proof of payment to the Leuis Jardim (Remax Representatives), and further explained to Leuis Jardim in the presence of Mark (Maintenance) that I would like to move in earlier. And they confirmed that they will update me once the flat is ready.No body contacted me from Remax, until the 29 October, when I called Mark and he said he will call me on the 30 October at 8am, and he never called, and calls to his phone were never picked up. Until I called Remax reception trying to get the keys, and finaly at 4pm I was told to pick up the keys. And on the 31 October, when I moved in I realised the flat is not ready for occupation, there are pieces of plank on the floor, there is a step ladder in the wadrobe, tins of paint on the kitchen cupboards. Clearly here nobody bothered to do inspections prior to handing over the flat to the client. And today, on the 2nd of November i'm told they still need to replace the door and finalise painting. What a bad service, before an asset is handed over to anybody in any transaction checks are done, processes in this case were overlooked.