Complex gate

I have numerous contacted Priscilla and Sanmarie of Remax in Richardsbay about the problem we are facing with our complex automated gate we battling to open at Merlin Park in Richardsbay. We were told told the gate a network problem reported by the gate technician. On Friday, 27 November 2015 when I wanted to enterthe complex it said gate was unavailable when I am calling from cellphone. Priscilla stopped next to me and even she could not open. All the otherresidents of Marlin Park can not ope the gate with their cellphones. Priscilla promised me she will contact the gate technician when she gets to the office. A hour later when I got to the Remax office she has not contacted him yet. Seriously.???? It is as she does just do not care. Why must it be so difficult to get good service out of companies. The landlords are paying insurances and other monies to body corporates and yet there is no service from the body corporate. Can something be done about this. It was promised to us that two cellphones will be work on the gate and we will get two remotes. Now I only have the 2 remotes. Now it is me, my wife and daughter and we go to work different times. We battle now cause one always h