Bad customer service

We app**** to rent 17 July 2019 for a house to rent...During the process when trying to get hold of the agent (Lizette Jordaan fro Re/Max De Kloof) there were more than one occasion when my husband phoned and she just did not answer.... I would have understood if she perhaps phoned back because that would be the decent thing to do... Unfortuantely we did not qualify and that is understandable.

Two weeks ago (beginning of August ) I saw the house was available again and my husband phoned her. We started the process again applying to rent.She even offered that I can view the house which I did on Saturday 10/08. Last paperwork was sent Tuesday 13/08. After enquiring on Wednesday 14/08 by my husband; she sent him a message saying the paperwork is with her manager then it will go to the home owner for approval. Since Thursday my husband phoned her without success... Finally on Friday afternoon she sent a message saying that the process is still ongoing and she booked off sick.

After phoning her again today, she did not answer and just sent a very impersonal email saying that unfortunately we did not qualify.

I do not have a problem with that fact that we did not qualify; but professionalism and common decency by answering your phoning or keeping us in the loop would have been very helpful as we are desperately looking to move from our current place and cannot buy at this stage....

Easy to say that this is the last time I will ever approach Remax again and will advise everyone not to deal with this entity.

At the end of the day we were still the customer....