Appalling Service

On the 4th September I initiated interest in a property in the Grassy Park area to the agent Fabian Oliphant from remax grassy park branch Between then to the 14th September after 2 viewings and 2 personal visits from Fabian our offer was accepted. However since our offer has been accepted Fabian no longer communicate as he ought to, he would make multiple promises and does not fulfill it. I'm always having to follow up, at times he does not respond to our messages either. I called the Grassy Park branch and spoke to Kayla who said she is the office manager, she also advised she will look into it and call me back, She never called me back and when I call for her now, she's never avaliable.

I spoke to Fabian on Friday past, he apologized for his lack of communication, he advised we are suppose to meet with the attorneys, there was a mix up previously... He promised me would would reach out to the attorneys after 2pm Friday past and call me to let me know when we will meet with them, Fabian never bothered to call me back.

This has now been ongoing from the 15th September to date. my wife and I are very disappointed in the service received. We do want to proceed with the sale of this property however the agent is not helping our course and the manager Kayla shows no interest to resolve thus I'm reaching out to you via this medium.