Unhappy customer

I went to Relay jeans Mall of Tembisa branch 025074 on the 4th of January 2024 to refund an item that I bought on the 24th of December 2023.I found 2 ladies at the till, they told me that they don't have cash and nothing else, I stood there for a few minutes and they just continued with whatever they were busy with. I asked if they gonna assist me, other lady said but we just told u that we don't have cash, I said so that's it, u dont have other options for me, they said no. I asked if they can't return money back to my debit card they said no. It's not possible but maybe if I try Markham but it will depend on the kind of product I bought or I should come during weekend, I said ohk and I left.

I went back to the same store again today the 7th of Jan and I was assisted by Sthembiso who assisted me on the 24 of December, I told him that I was not sure with the size and he said I can always come and return the item. Now it was a problem again, just like the two ladies on the 4th,Sthembiso forced me into exchanging I told him that I want a refund, and again I was told that they don't have R400 for my refund, ohk cool I get that. I asked if he can't return money back to my bank card he said no, and I asked is there are other options, he said no. I argued with him that it is not possible and I told him that I feel that they don't wanna help me as a customer or is it because I want a refund I told him to put money back to my bank account then, he looked at the receipt and said well if you used a debit card i would but now u used a credit card, and I said how do u know that I used a credit card, he Sad it's written here on the receipt, I said to him u jst don't wanna help me because u didn't even check with me if it was a credit /debit, he wanted to see the card I used, checked it and realized that it is a debit card and he said to me, well I can't help you now because I'm gonna need authorization and my manager is not in store🤔. I was told to go refund at other malls and I was told that if I come after the 24th of Jan I won't be assisted, how is this my problem that I went to the store twice and I was told all the stories on earth and now being threatened that I won't be assisted if the date has passed . Sthembiso has the worst customer service, he was unwelcoming and unwilling to help and so arrogant to tell me that I won't be assisted after the return policy has passed because its company policy he is the one hindering the refund and forcing the exchange.

SO RELAY JEANS I READ UR RETURN POLICY ON MY RECEIPT AND UR MALL OF TEMBISA TEAM TOLD ME SOMETHING ELSE, WHY CAN'T I GET MY REFUND 🤷, AND U RUN UR STORES WHILE MANAGER OR AN AUTHORIZER NOT IN STORE? I WONDER HOW UR CUSTOMERS ARE BEING ASSISTED THEN.