********* behaviour

I had a claim which I had to get quotes and do everything my self got a call from a Julie syd from the claims department her behaviour was ********* and unprofessional she blamed my wife and instead of answering questions pertaining to the claim or assisting us she kept finding ways to pick on what type of people we are for not responding to her emails ....

How can a work place employ such rude and ********* people will never refer anyone to these insurance brokers