NEVER DEAL WITH THEM

What an awful company to deal with!!!!!!!!!!

First of all, i am the mother of a very sick and disabled baby aged 3.

This company agreed to help us fight the medical aid to get a walker (Equipment) a year ago, in the meantime, my sons condition got worse, and couldnt benefit from that piece of equipment, even tho the medical aid approved a certain amount already.

They partially paid in 2017 Sept/Oct, this company never confirmed this to me, or communicated the fact that they have received funds from MY MEDICAL AID, i have been emailing nonstop, to which i never get feedback unless i throw my toys out of the cot...

Then the medical aid paid the big amount we were waiting for.

Still no feedback from the office or admin people, i am left with following up on email and telephonically daily.

Last week 8 March, finally an email from Rehabtronics confirming remittance of 2 seperate payments.

I then phone the office again, and that lady NEVER knows anything, always says she will have to speak to Dayalan and get back to me....which she never does!

Then eventually speak to her again where she said that they will have to deliver the walker, and then return it, and re-motivate to get the much needed equipment for his current state.

I mean by this time, i am fuming! it takes her months to respond on email or phone me, how long is this process going to take?

I then made contact with Dayalan, where i get told that "he didnt want to do this for me in the first place" but then decided to do me a favor????????

Obviously fighting so hard and long for the much needed funds and equipment, i am again fuming and crying at his response to me! He then said that he would deliver and start the process on Wednesday, which is today 14-03-2018 when he is in Gauteng.

Out of pure frustration i send an email to his office (who never responds or acts on emails) and asked them to reverse the funds if they dont want to help...

Guess what????? They acted on that email quicker than ever before....i then sent a whatsapp message to Dayalan and apologized, said that i am just emotional and very frustrated.

Phoned his office today, to follow up on delivery, again, she said she has no feedback for me.... Then i sent Dayalan a Whatsapp and asked for feedback....he sends me a message to say that they requested the money to be reversed, and doesnt have that money anymore, and also confirmed that they never recieved the first payment from the medical aid, but the statement and emails from both the supplier and medical aid confirms that the funds was paid!

Now, being a special needs mom, my son relies on me to be his voice!!!!!!!!!!

I have failed him, and this because REHABTRONICS has no people s****s, very unprofessional, unreliable and extremely slow in actioning urgent tasks and communication.

I cant help but feel that there is something fishy about this whole transaction!

I will never in my life deal with these people again, and i would highly suggest that NO MEDICAL AID OR SPECIAL NEEDS PARENTS deal with them either.

They have caused my son and my family great heartache, pain, frustration and NOW a loss in equipment that could've assisted my son!!!!!!!!!!!!!!!!