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Hi Tiyani,Thank you for escalating this.Transparency is key to us, and we work hard to ensure we provide our customers with full clarity on everything that we do. It is inappropriate for you to call us names on this platform without letting us help you understand your agreement.You have signed an agreement with us with a start date of 01 December 2022. This is a formal business commitment that needs to be honored. It is optional to add your credit card details during the signing of the agreement. But, you must add a form of automated payment to your online account once your agreement is confirmed. A welcome email was sent to you confirming your agreement with the automated payment set-up details. We billed you after you accepted the agreement and it is not unreasonable for us to expect payment from you.Thank you,Lorraine BruleGlobal Customer Service at RegusNB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com).