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Shay S

1 reviews | Active since Jan 2019

11 Jan 2019, 10:11

WORST Service EVER!!!!!!

RUDE, ARROGANT and USELESS are the first of many names that come to mind for Regus Management Group. I called in December looking for assistance with regards to a property, the woman in Sales (Alexandra Balan) whom I spoke to didn't even have more than 2 minutes to speak to me while explaining what we were looking for. She quickly hurried me off the phone saying that I need to put it in an E-mail and then someone would call me back. 4 days of no response, I called her back and she proceeded to tell me that someone would get back to me. A month later I called again to check in for a response as clearly no one in the office has the decency or capacity to type a quick email to potential customers with an update, only to be told by Ms Balan herself, that the rental amount didn't suit the agency and clearly not worth the effort to deal with me as apparently R15 000 rental is too little for them to deal with - (Sorry but last time I checked there wasn't a minimum amount listed in order to conduct business, let alone some manners) .... After thinking that maybe it was just her who was rude, I called again hoping to speak to another agent where i got through to Craig... who eventually put the phone down in my ear after I had asked about customer service and the "fee" needed to do business with me...

First and Last time I will ever deal with or contact this group again... Well Done REGUS!!!!! You have officially won the awards for being RUDE, having TERRIBLE customer service, LACK of ambition or motivation within your company, DESTROYING the REGUS group name and lastly for losing yet another customer. I see you already have the worst reputation on Hello Peter, and that is all on your own employees!!!!!

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