Threats to terminate account and demands for money even though all invoices have been paid.

Received the following email threatening to terminate my account services even though all of my invoices are paid up.

Customer: ********** Better Language Company

Dear Marcus Sapire,

We regret to inform you that the overdue balance on your account has still not been resolved. Your account is now seriously overdue, and your services have been restricted (and office access, where applicable).

We would like to help you organise payment immediately and have listed the options you have to resolve the situation:

• Easily log in to your account through our website (www.myregus.com) to view your invoices and pay by card now

• Contact us if you need help making a payment or if you have any questions about your balance or account ********** or call +***12

• If you have already paid, scan or take a photo of your proof of payment and forward it to us so that we can apply the payment to your account without delay

Please let us know when you have paid so that we can restart your services without delay.

If your account remains overdue, we will invoice the remaining agreement period and initiate legal proceedings in respect of your breach of agreement and total outstanding balance.

Invoice/Detail

Amount

Unpaid invoices

ZAR 662.40

Unbilled used services

ZAR 0.00

Remaining agreement value

ZAR 4,032.00

Total

ZAR 4,694.40

Retainer

ZAR 576.00

Total Outstanding Balance

ZAR 4,118.40

We greatly value your business and look forward to continuing to service you as one of our many valued customers.