TF
TC F
1 reviews | Active since Aug 2013
11 Nov 2021, 12:39
*******!! Be very aware of Regus!!
I signed a 9 month contract on the basis that I can run my business at their offices in Paarl. After the first month, I still no no working printer/scan infrastructure set up, my telephone line was still not working and the aircons only work during business hours. Do you guys have any idea how hot Paarl is at 5pm in a windowless office in Summer? Needless to mention I gave one months notice, and moved into another office. Now I am being threatened with legal action for the full 100% as if I was still occupying the premises and late fees. I also have yet to receive my deposit back!! They are *******, ************s and *******! Would never use their services even again!
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Replies (2)
Regus Management Group's replyOfficial
15 Nov 2021, 19:01Hello, Thanks for getting in touch, although I am sorry to hear of your dissatisfaction. Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from Regus. Your Community team is available to help you resolve any concerns. Should they not know how to assist you, they’re still to guide you towards a resolution team. Also, did you know that you can check your agreement, meeting room bookings and other services through your online account? Simply go to www.regus.com and log into your account. From there you can also check payments and download your invoices, which include a summary of the net balance on your account. I’d love to further help you but you’ve posted anonymously, which stops me from being able to contact you. Please can you email me at *** with more details, such as your company name and/or account number? This information is available on your invoices. I will also investigate with your centre team. Thank you, and have a great day, Sandra Melody Head of Regus Customer Services
Regus Management Group's reply15 Nov 2021, 19:01
Official
Hello, Thanks for getting in touch, although I am sorry to hear of your dissatisfaction. Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from Regus. Your Community team is available to help you resolve any concerns. Should they not know how to assist you, they’re still to guide you towards a resolution team. Also, did you know that you can check your agreement, meeting room bookings and other services through your online account? Simply go to www.regus.com and log into your account. From there you can also check payments and download your invoices, which include a summary of the net balance on your account. I’d love to further help you but you’ve posted anonymously, which stops me from being able to contact you. Please can you email me at *** with more details, such as your company name and/or account number? This information is available on your invoices. I will also investigate with your centre team. Thank you, and have a great day, Sandra Melody Head of Regus Customer Services
Regus Management Group's replyOfficial
15 Nov 2021, 19:01sandra dot melody at regus dot com
Regus Management Group's reply15 Nov 2021, 19:01
Official
sandra dot melody at regus dot com