RP
Ruth P
1 reviews | Active since Apr 2022
05 Apr 2022, 22:05
The worst office rentals is Regus
Regus is the WORST and MOST SELFISH company one could ever sign a lease agreement with. During the year 2020 I signed with them for a period of 24 months and my contract is supposed to end on the 31 May 2022 but they automatically renewed my lease agreement whereas they did not send me courtesy renewal emails like they did with other tenants. Am still battling with them to cancel it and now they just told me that even if I vacate their premises I will still be liable to pay rent until August 2024.
I don’t recommend this company if you want an office space. They literally don’t care about the interests of the tenants.
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Regus Management Group's replyOfficial
06 Apr 2022, 13:48Hi Ruth, Thank you for taking the time to write and letting us know your concerns. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (i.e., MyRegus.com).We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your spam folder. Once your agreement with us has been renewed, we’ll confirm it via email. You can check these emails in the Account > Documents section of your online account.If anything isn’t to your satisfaction, please contact your Community Manager within 1-2 business days, or myself at sandra dot melody at regus dot com so we can discuss further options. Best regards,Sandra MelodyHead of Customer Services
Regus Management Group's reply06 Apr 2022, 13:48
Official
Hi Ruth, Thank you for taking the time to write and letting us know your concerns. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (i.e., MyRegus.com).We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your spam folder. Once your agreement with us has been renewed, we’ll confirm it via email. You can check these emails in the Account > Documents section of your online account.If anything isn’t to your satisfaction, please contact your Community Manager within 1-2 business days, or myself at sandra dot melody at regus dot com so we can discuss further options. Best regards,Sandra MelodyHead of Customer Services