1 reviews | Active since Jul 2021
TERRIBLE, REGUS, SAN FERNANDO PLAZA, MEDELLIN, COLOMBIA
REGUS, SAN FERNANDO PLAZA, MEDELLIN, COLOMBIA
Terrible, avoid at all costs, seriously!
I read the previous 10 posts (all 1 STAR) so I`m not alone. I guess I will receive the same robotic reply "transparency" bla bla.
Welcome to my review:
We contracted with their office in Medellin, San Fernando Plaza, bandits. We took a simple package to receive post and have a virtual office in February 2021.
We receive their invoices each month for $113.000 Colombian pesos. We paid an invoice on 1st June 2021 for this amount for their service for the month of 1st to 30th June 2021. Unknown to us this should have been paid on the 25th of the previous month (ie 25 May 2021).
They have now raised a further invoice for a fine of $550.000 Colombian Pesos for late payment. We read the contract and it refers to a fine of 50 USD, yes USD, not Colombian Pesos for late payment. This is 200.000 in Colombian Pesos, twice the price of the monthly service. What happened to a reasonable Surcharge? $200.000 in Colombia is one weeks salary (minumum wage). Is that right? Morals? The monthly service costs $113.000 but if you pay a day late you pay the 113.000 plus a 200.000 fine? I am sure that can be appealed as an unfair contract? I have no idea.
We fear that it will be the same for July 2021, because we paid this today 8 July for the month of July. A week late but there has been a long public holiday weekend.
To make matters worse a client visited our office in Medellin today to ask for us and Regus said that they did not know of us even though we have been paying their bills for 6 months. The client confirmed that they did not know of the proprietor Norma Constanza or the business that we represent, Altus Traducciones. Infact, another client reported the exact same thing in May and June. We wrote to Regus but never received a reply.
This particular client will provide us with written evidence to support our claim.
Effectively, they are taking our money each month for nothing. If REGUS were not a Global business we would report them to the Police in Medellin as ********.
Really, it`s a disgrace and they only respond to emails, never a human voice to ask for.....
We will never renew and we advise all small businesses to avoid.
If this invoice is not cancelled I will highlight their actions in Colombia across all review sites and social media. Additionally, we expect to receive compensation from REGUS COLOMBIA for their failure to provide the Service that we are paying for.
We expect a positive result or will write a complaint to the Superintendencia de Industria y Comercio.
Norma Constanza
Hello Sandra Melody Customer Service
Now were are getting close to the facts. There are no unpaid invoices! Today we have been in communication with your Vanessa Fuchs Dinnocenzo.
She wrote to us today 9 July 2021 to say that payment of invoice SF12075 for the monthly service in May had not been paid. We presume this is the reason you raised a penalty invoice for 550.000? WRONG!! This invoice was paid on 30th April 2021 (ten weeks ago).
We have sent her our Bancolombia payment confirmation. This is the point, even if we had an unpaid invoice (which we do not), it`s the manner that you work with clients, awful. No friendly reminder, simply a new invoice to treble our charges. This is why all your recent reviews are terrible!
I NOTE THAT YOU FAILED TO ADDRESS THE
IMPORTANT ISSUE OF THE NON SERVICE PROVISION BY REGUS. Simply money money money.
Lastly, to add insult to injury, your dear Vanessa kindly reminded us that the August service invoice is unpaid. Imagine, this is not payable until the end of July 2021.
Not nice....
Hello Sandra Melody Customer Service
Now were are getting close to the facts. There are no unpaid invoices! Today we have been in communication with your Vanessa Fuchs Dinnocenzo.
She wrote to us today 9 July 2021 to say that payment of invoice SF12075 for the monthly service in May had not been paid. We presume this is the reason you raised a penalty invoice for 550.000? WRONG!! This invoice was paid on 30th April 2021 (ten weeks ago).
We have sent her our Bancolombia payment confirmation. This is the point, even if we had an unpaid invoice (which we do not), it`s the manner that you work with clients, awful. No friendly reminder, simply a new invoice to treble our charges. This is why all your recent reviews are terrible!
I NOTE THAT YOU FAILED TO ADDRESS THE
IMPORTANT ISSUE OF THE NON SERVICE PROVISION BY REGUS. Simply money money money.
Lastly, to add insult to injury, your dear Vanessa kindly reminded us that the August service invoice is unpaid. Imagine, this is not payable until the end of July 2021.
Not nice....