STAY AWAY FROM REGUS

Stay very far away from this company. I want to pay by EFT, but they then charge a 1 month retainer fee, for what just because I want to pay by EFT for a "Virtual Office" which is not even a physical product but as it says, Virtual product. They also add several charges such as prorate fees, activation fees etc.

It is most certainly not an affordable way to get a professional business address, then also I clearly asked for a Month To Month service and then they made it 24 months agreement.

When I query this they tell me I have signed and agreement, and i request cancelation of the agreement I get threatened with legal action and collection department, Collection for what, I have not even activated or used any of the services and it is within the recognized Consumer Protection act cooldown period prescribed by the laws of South Africa.

I am no longer interested in the deceptive services and therefore I WILL NOT make any payment at all. Do not threaten me with collections and legal stories. I suggest you get to know the consumer protection ACT first.

Why must I pay retainer fees because I choose to pay by EFT which is a LEGAL acceptable payment method in South Africa - Explain that to me. I don't care what your "House Rules" say, I also have my own House Rules and Policies - Deal with It, I am your customer not the other way around.

"If you do not update your default payment preferences by the 24th September you will be charged a one-month retainer that is refundable at the end of your agreement."

Communicating with *** the agent also seems to get you no where in resolving this matter.

Take your services and go and manipulate others that are willing to accept this ****, but not me. Don't think your ill threats will scare me, we can do this the amicable way or whatever way you want, but you wont take me for a ride, I DONT CARE what your House Rules, and agreements say - Do you understand me?

Now for the rest of the world - STAY AWAY FROM THIS company, do not use their services and do not engage with them at all. It is only a blatant **************** and to my likes a ****.

Do not threaten your clients with all sorts of stories, I have deliberately not made payment and I will not make payment either for something I never made use of or going to use in the first place, because your company is not transparent, and to think that you can just say I must pay you a 1 month retainer because I choose to pay by EFT is madness and you can forget. EFT is a legal payment system in South Africa, why must I be penalized for choosing EFT as a payment method??

In South Africa, a contractual cooling-off period is a set number of days where you can cancel specific agreements for any reason without paying a penalty. You have 5 business days to cancel a contract made through direct marketing (such as phone calls, emails, or uninvited visits to your home or work).

I did query this within 5 business days and had no response from Regus. I am not obligated or under any contract agreement with Regus.

Further to this: When the 14-Day Cooling-Off Period Applies Under consumer protection rules like the Consumer Contracts Regulations, a 14-day right to cancel generally applies to: Distance contracts: Purchases made online, over the phone, or via mail order.

Since I made this agreement entirely online and phone the 14 day rule applies.