SM
Samukeliwe M
1 reviews | Active since Jan 2017
01 Dec 2020, 09:52
Signing a contract here, is like signing your soul to the devil who takes and takes
I stopped using the Regus services in Bryanston in November 2019 due to not being able to pay my account. In March we were al hit by COVID19 and they only offered relief for payment if your account was paid up. Regus this is unfair, I have attempted to pay what I could thus far but more interest keeps getting added on, and I was not offered the relief fund. I was also not allowed to terminate my contract. Now that the time for the contract is now over I am hit with a high bill, hassled by subcontractors who my account has been handed over to. NEVER EVER USE REGUS
Helpful (0)
Replies (6)0
Replies (6)
Regus Management Group's replyOfficial
01 Dec 2020, 12:21Hi and sorry if you’re disappointed. At Regus we take all possible steps to liaise with customers and ensure their payments are up to date before contracting any third party collectors. I can't identify you; pls contact me at Sandra dot Melody at Regus dot com so I can assist. Thank you,
Regus Management Group's reply01 Dec 2020, 12:21
Official
Hi and sorry if you’re disappointed. At Regus we take all possible steps to liaise with customers and ensure their payments are up to date before contracting any third party collectors. I can't identify you; pls contact me at Sandra dot Melody at Regus dot com so I can assist. Thank you,
SM
Samukeliwe M's updateReviewer Update
01 Dec 2020, 13:16That is, unfortunately, not true. I had to personally call the call center that was often answered by call agents who battled to speak English. One agent even proceeded to tell me I couldn't terminate my account unless it was fully paid up. I asked for a covid19 payment relief and I was denied, now the funds keep accumulating interest even though I'm paying what I can monthly, bare in mind the last time I step foot at Regus was in November.
No one had ever called to say my account was handed over or that it was being handed over, and no one bothered to make a payment plan after the contract was terminated.
I will be in touch Sandra. But please do your research, this is unprofessional.
No one had ever called to say my account was handed over or that it was being handed over, and no one bothered to make a payment plan after the contract was terminated.
I will be in touch Sandra. But please do your research, this is unprofessional.
SM
Samukeliwe M's update01 Dec 2020, 13:16
Reviewer Update
That is, unfortunately, not true. I had to personally call the call center that was often answered by call agents who battled to speak English. One agent even proceeded to tell me I couldn't terminate my account unless it was fully paid up. I asked for a covid19 payment relief and I was denied, now the funds keep accumulating interest even though I'm paying what I can monthly, bare in mind the last time I step foot at Regus was in November.
No one had ever called to say my account was handed over or that it was being handed over, and no one bothered to make a payment plan after the contract was terminated.
I will be in touch Sandra. But please do your research, this is unprofessional.
No one had ever called to say my account was handed over or that it was being handed over, and no one bothered to make a payment plan after the contract was terminated.
I will be in touch Sandra. But please do your research, this is unprofessional.
SM
Samukeliwe M's updateReviewer Update
01 Dec 2020, 13:17*International call agents who battled to speak English.
SM
Samukeliwe M's update01 Dec 2020, 13:17
Reviewer Update
*International call agents who battled to speak English.
Regus Management Group's replyOfficial
01 Dec 2020, 14:16Yes Samukeliwe, I will of course research, but I can only do that if you provide your details (i.e. email and/or company name and/or account ref.). Thank you
Regus Management Group's reply01 Dec 2020, 14:16
Official
Yes Samukeliwe, I will of course research, but I can only do that if you provide your details (i.e. email and/or company name and/or account ref.). Thank you
SM
Samukeliwe M's updateReviewer Update
02 Dec 2020, 15:56I did so, shortly after you informed me of the email address. Kindly indicate if you did not receive the email.
SM
Samukeliwe M's update02 Dec 2020, 15:56
Reviewer Update
I did so, shortly after you informed me of the email address. Kindly indicate if you did not receive the email.
Regus Management Group's replyOfficial
02 Dec 2020, 16:26Email received, Samukeliwe. Thank you. We will be in touch very soon
Regus Management Group's reply02 Dec 2020, 16:26
Official
Email received, Samukeliwe. Thank you. We will be in touch very soon