Retainer Withholding

Regus is by far the worst company we've ever dealt with. We ended our contract over six months ago at Regus Nelson Mandela Square Sandton, and to this day, they have refused to return our retainer. We've completed every step they asked for, paid off the balance (in fact, we were forced to pay twice due to their broken system), and submitted proof of payment—yet still no refund.

Their customer service is useless. They give vague, scripted replies, block access to anyone who can actually help, and refuse to escalate the issue. We've been denied any route to their legal team, and there’s been no clear process for reclaiming money that is rightfully ours.

This is not just bad service. It is deliberate obstruction and feels like corporate *****. If you're considering signing with Regus, be warned: they are quick to take your money, but will make you fight endlessly to get anything back.

Do not trust Regus. Avoid at all costs.