Regus Southdowns: ANTI-SMALL BUSINESS BEHAVIOUR

It's approaching a year since i terminated my month-to-month lease of a Regus office at their branch in Southdowns, Centurion.

To date, I have not received my retainer balance refund. There were no damages to the office as confirmed by them. There appears to be nobody who knows what the delay is or how to resolve it.

This behaviour is extremely ANTI-SMALL BUSINESS. I'm perplexed at how a supposedly established company like this would lack the systems to process a simple refund (R14,706) or the IT and accounting staff to provide a simple explanation. It feels like I'm dealing with an informal trader that's masquerading as a reliable business.

I've requested my refund on their app twice (12/03/2024) with no result. I've opened as many "Help Desk" tickets. I've called, texted and emailed more than I care to mention. (***1) CRM:***

It's sad that I need to resort to complaining on a public platform just so I can get a response.

At this stage, I don't care for a call or an email or even an apology. I just want my refund. I've noted all of the details related to my case in the complaint.