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phume G
1 reviews | Active since Oct 2023
03 Oct 2023, 10:44
Regus South Africa - Office Space
I have had the worst working experience with the Regus group. Their office rentals are the worst money-making **** I have ever come across. I have been waiting for my retainer for 2 months.
They also ask for their rent in the middle of the month so that they can charge you interest plus rent at the end of the month.
I have had a 6 month relationship with them,where I have been totally abused and had my money ******. Further to that, once my 6 month contract had ended, an amount of R1300 was taken from my account ********ly. They paid it back but my retainer that I was charged for deposit towards my 2 month,monthly rental has not been returned till today.
This is a company that no-one should trust.
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Regus Management Group's replyOfficial
05 Oct 2023, 11:11Hi Phume,
I understand that you’re dissatisfied and would like to help.
At Regus, we work hard to ensure full transparency in our invoicing process and our customers are charged according to the agreement they signed. We bill in advance and our invoices are made up of two different types of charges:
- Recurring charges like your monthly office fee, parking, signage… These are billed in advance.
- One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in your online account (Account section) and payable upon receipt by the 15th day of each month. Late payment fees will be charged automatically if the payments are made later than the due date.
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise. Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay. Again, we sincerely apologise for the inconvenience this may have caused. Your refund has been successfully refunded on 05 October 2023.
Should you require further assistance, please respond to my team member who is in touch with you.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
Regus Management Group's reply05 Oct 2023, 11:11
Official
Hi Phume,
I understand that you’re dissatisfied and would like to help.
At Regus, we work hard to ensure full transparency in our invoicing process and our customers are charged according to the agreement they signed. We bill in advance and our invoices are made up of two different types of charges:
- Recurring charges like your monthly office fee, parking, signage… These are billed in advance.
- One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in your online account (Account section) and payable upon receipt by the 15th day of each month. Late payment fees will be charged automatically if the payments are made later than the due date.
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise. Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay. Again, we sincerely apologise for the inconvenience this may have caused. Your refund has been successfully refunded on 05 October 2023.
Should you require further assistance, please respond to my team member who is in touch with you.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus