Regus Services are Horrible, ******* *******, DO NOT use them
I have a horrible experience with Regus. I signed a contract to use their virtual address when registering for the company in December. In January, the company has not yet started; and has not received any services from them or used their services. They started billing me two months in advance. After several requests for assistance in their help portal, I was not assisted, and no one could explain the advance charges. They sent my account to Libor debt collectors, debt collectors sent me an email, and I responded to them with all the required information; they responded with a statement that my account was outstanding, but they don't know for which months. The debtor's collectors do not have any contact details, just Libor name at the end and the second email they sent is a non-reply email; you cannot respond to them. I called Regus' office in Cape Town; they told me they did not know how I was charged in advance. I asked if they do not check accounts before sending them to debt collectors he told me it was not him. But he must answer on behalf of the company, and his system should have some record. I asked the Libor debt collectors if they do proper checks before contacting clients, but they did not respond to me. They are horrible *******, and what they are doing is *******ion with hidden online contracts. Please DO NOT sign anything with Regus; never use them if you want peace of mind.
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
I look forward to receiving more information from you. Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
I look forward to receiving more information from you. Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
