SJ
Sean J
1 reviews | Active since Mar 2023
23 Mar 2023, 13:51
Regus refuses to escalate an issue
Regus has a problem with my account. They are not issuing invoices, then slapping me with months worth of invoices when I raise this. This is my 4th time raising this without actually getting any feedback. They refuse to offer any level of customer service.
My suggestion is don't have any issues here. They will not provide any customer service if you have an issue.
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Replies (1)
Regus Management Group's replyOfficial
27 Mar 2023, 17:32 Hi Sean, I’m sorry if you felt the need to escalate this. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. I would love to help but haven’t been able to identify your account. Could you please email me at lorraine dot brule @ regus dot com with your company name and/or account reference (as displayed on your invoice)? I look forward to receiving more information from you. Best, Lorraine Brule Global Customer
Service at Regus
Service at Regus
Regus Management Group's reply27 Mar 2023, 17:32
Official
Hi Sean, I’m sorry if you felt the need to escalate this. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. I would love to help but haven’t been able to identify your account. Could you please email me at lorraine dot brule @ regus dot com with your company name and/or account reference (as displayed on your invoice)? I look forward to receiving more information from you. Best, Lorraine Brule Global Customer
Service at Regus
Service at Regus