RG
Riyaad G
1 reviews | Active since Sept 2023
21 Sept 2023, 17:40
Regus Pretoria brooklyn
Regus doesn't not want to release my retainer 2 months after my account has been paid up in full. They do not even respond to my emails.
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Regus Management Group's replyOfficial
27 Sept 2023, 07:51Hi Riyaad, thank you for your feedback. We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise. Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay. Again, we sincerely apologise for the inconvenience this may have caused. A member of our team has already been in contact with you regarding this matter. Once we reprocess your refund, you will receive a correspondence letting you know that the payment was processed successfully. Best, Lorraine Brule Global Customer Service at Regus
Regus Management Group's reply27 Sept 2023, 07:51
Official
Hi Riyaad, thank you for your feedback. We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise. Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay. Again, we sincerely apologise for the inconvenience this may have caused. A member of our team has already been in contact with you regarding this matter. Once we reprocess your refund, you will receive a correspondence letting you know that the payment was processed successfully. Best, Lorraine Brule Global Customer Service at Regus