KA
Kim A
1 reviews | Active since Aug 2023
29 Aug 2023, 12:45
REGUS NOT RECOMMENDED
Regus office is not so flexible as they want you to believe. I was with them for some time and had closed business sometime before my 6 month contract was up, and I did not renew myself but it has an automatic renewal. I fell one or two month in arrear as I had forgotten about the automatic renewal and they double debited my card last month, which is so not acceptable as it was not with permission. I had literally followed up just after the automatic renewal period to cancel and no flexibility was shown whatsoever. Not recommended, please do not enter into agreements with Regus office spaces (apart from the fact that they never have enough parking space for your clients.....)
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Regus Management Group's replyOfficial
30 Aug 2023, 08:16Hi Kim, thank you for taking the time to write and letting us know your concerns. We
take renewals very seriously and ensure that the process, which is very
simple,
is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct; It is also worth checking that our emails are not landing in your spam folder. Once your agreement with us has been renewed, we confirm it via email. You can check these emails in the Account > Documents section of your online account (myregus.com).It is important to highlight that we cannot take payments without first being given permission, it is ******* and impossible. Customers add their payment details themselves online and provide authorization at this stage. It is impossible for us to know your payment details unless you provide them.If you would like me to take a look at your particular case please email me directly at michelle dot spire at regus dot com with your company details and I’ll be happy to help.Kind regards,Michelle SpireAssistant Global Customer Service at Regus
take renewals very seriously and ensure that the process, which is very
simple,
is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct; It is also worth checking that our emails are not landing in your spam folder. Once your agreement with us has been renewed, we confirm it via email. You can check these emails in the Account > Documents section of your online account (myregus.com).It is important to highlight that we cannot take payments without first being given permission, it is ******* and impossible. Customers add their payment details themselves online and provide authorization at this stage. It is impossible for us to know your payment details unless you provide them.If you would like me to take a look at your particular case please email me directly at michelle dot spire at regus dot com with your company details and I’ll be happy to help.Kind regards,Michelle SpireAssistant Global Customer Service at Regus
Regus Management Group's reply30 Aug 2023, 08:16
Official
Hi Kim, thank you for taking the time to write and letting us know your concerns. We
take renewals very seriously and ensure that the process, which is very
simple,
is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct; It is also worth checking that our emails are not landing in your spam folder. Once your agreement with us has been renewed, we confirm it via email. You can check these emails in the Account > Documents section of your online account (myregus.com).It is important to highlight that we cannot take payments without first being given permission, it is ******* and impossible. Customers add their payment details themselves online and provide authorization at this stage. It is impossible for us to know your payment details unless you provide them.If you would like me to take a look at your particular case please email me directly at michelle dot spire at regus dot com with your company details and I’ll be happy to help.Kind regards,Michelle SpireAssistant Global Customer Service at Regus
take renewals very seriously and ensure that the process, which is very
simple,
is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct; It is also worth checking that our emails are not landing in your spam folder. Once your agreement with us has been renewed, we confirm it via email. You can check these emails in the Account > Documents section of your online account (myregus.com).It is important to highlight that we cannot take payments without first being given permission, it is ******* and impossible. Customers add their payment details themselves online and provide authorization at this stage. It is impossible for us to know your payment details unless you provide them.If you would like me to take a look at your particular case please email me directly at michelle dot spire at regus dot com with your company details and I’ll be happy to help.Kind regards,Michelle SpireAssistant Global Customer Service at Regus