Regus Management Group - Horrible communication & repayment

This has to do with funds not being credited to my account. After some research, I see that I am not the only individual/company having trouble with being credited.

According to their agreement: "At the end of your agreement, we will process your retainer refund within 30 days of its end date or of your request date, if after end date." My agreement ended on 31/12/2023 and request for the refund of the retainer was requested on, and acknowledged, on 4/01/2024. I received an email on 22/1/24 that the retainer will be paid "on the next payment run" and "that the payment may take 5-7 BANKING days before it reflects...." It has been 18 working/banking days later and no communication regarding the fund is being answered (ticket number available on request) Feedback was requested on 5/2/24 as well as this morning (15/2/24)

Communication of funds in my account has been ongoing since August 2023 with empty promises week after week. It blew up into a full scale issue in October with constant emails being sent to sort it out.

I have run into problems with my finances due to the funds not being returned and no indication given on when it can be expected.

I do not advise you use Regus Management Group. The only human you will speak to is the office manager & secretary. All the rest of the communication is via a website/email.