ND
Nzuzo D

1 reviews | Active since Nov 2022

30 Nov 2022, 21:43

Regus is ********* and should not be trusted

Regus is not interested on customer service but the only thing they interested is making as much money from a client as possible.I was using the co-working in Westway Westville Office park.The setting of my office was of a co - working space that had three desks.I signed the agreement based on what Regus was offering me with the co-working.Six months into our agreement I get informed that there have been a change of plans.They have now signed a big deal with a big corporate client for two years and I have to move out of the office and take a small working space which is called a think tank,this space cannot even fit two people in it .I then informed them ,that this option they are offering me will not work and I would rather pay more for a bigger office in their other centre at Pharos house ,which will cost me R1000 more then the current rental lease agreement that I was paying for , which I did not budget for or predict I would be in this situation in the duration of our 12 month rental lease agreement .I am then informed that I will be charged a activation fee and restoration fee of a total of R1500 if I choose to move to another Regus Centre.If I ask what this money is for,they inform me that it’s because I am going to a different centre .Mind you that this centre I am moving too is still owed by Regus.Why am I being charged this R1500 because it is not my fault that I have to move because they signed a big deal with a corporate company .I asked my centre manager at Westway office park what this money is for,she informs me it’s because I’m leaving the Regus Westway office park and I am going to the Regus Pharos House centre .This is such a big disappointment from Regus .I have also been billed on coffee and tea that I have not drank for a monthly period of five months but I had informed my centre manager a number of times that I do not make use of these services and she must remove it off my Acc.I wrote a email to Regus about this but they only credited me for one month only .The rest of the four months of my money has gone down the drain,which is a fee of R450 monthly,which totals a amount of R1800 down the drain.What business practice is this?Regus has a gangsterism work culture.Clients are not respected here at all .My personal belongings were moved to another office,without any prior knowledge notification ,what type of treatment is this ,as I am a paying client who pays every month without fail .I do not advice anyone to make use of this service.You will be billed on services you do not use and they will just throw you around like a tennis ball.I fail to register my disquiet about this horrible service.

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Replies (1)
Regus Management Group
Regus Management Group's reply06 Dec 2022, 16:32
Official
Hi Nzuzo, I’m sorry that you feel this way.We’ve received great feedback from many of our customers and it’s disappointing to read your comments. Our local teams are on hand to assist with any issues you may be experiencing and are always happy to help where they can and should you need further support you are able to contact our account helpdesk from the help section of your online account. It’s clear that your biggest cause for complaint is the recent change that was implemented in your centre. I Understand that you had become accustomed to being the only person in a four-person shared office and it’s obvious that you're disappointed that this is no longer the case. As there was little demand for shared co-working offices in your centre the decision was made to convert the spaces to private offices instead. Please understand that we also have a business to run and we need to optimise the spaces we have available to best serve customer demand. You viewed a private office in the centre and agreed to the move; only later did you decide the space was not suitable for you. You were not charged for office restoration for the move we initiated and your centre manager has been in contact with you to offer a fair resolution should you wish to proceed with transferring your agreement to another centre. You have also been contacted regarding the tea & coffee service and this has now been resolved to your satisfaction.I hope from the steps we have taken to address your concerns you can see that we do value customer service. Your centre team are currently in contact with you and remain your point of contact.Kind regards,Lorraine Brule Global Customer Service at Regus