DA
David A
1 reviews | Active since Jan 2021
05 Jan 2021, 10:07
REGUS IS A **** MASQUERADING AS LEGAL ENTITY
The company is a **** perpetuating as a legal entity. Run as fast as you can from doing any business with the company. You will scream your lungs out to get your deposit at the end of your lease, Not forgetting to mention the ******ionate R1700 they charge for late payment fees, btw, late payment fee is applicable for next month rental you don't pay on/before 15th of the current month, crazy isn't it. Then there is the mandatory cost of +- R3000 they charge for "restoring" (commonly known as cleaning your office after moving out) an office the size of a toilet - the "restoration" takes less than 5mins, you just cannot make it up! The company is a ****! About time the media expose them for what they truly are, ********!
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Replies (3)
Regus Management Group's replyOfficial
05 Jan 2021, 11:20Hi and sorry to hear you’re disappointed. At Regus we take all possible steps to communicate well with our customers and be fully transparent. I would like to help but can't identify your account; pls contact me at Sandra dot Melody at Regus dot com so I can assist. Thank you.
Regus Management Group's reply05 Jan 2021, 11:20
Official
Hi and sorry to hear you’re disappointed. At Regus we take all possible steps to communicate well with our customers and be fully transparent. I would like to help but can't identify your account; pls contact me at Sandra dot Melody at Regus dot com so I can assist. Thank you.
DA
David A's updateReviewer Update
05 Jan 2021, 12:05A typical Regus réponse that yields nothing. Instead of looking to single my profile out for "assistance", perhaps look to address the multiple complaints from several businesses that are renting from you. Regus entire system is built on ******ing its clients for profitability without any consideration for its clients sustainability, when you address the ******ionate system (wanting next months payment before 15th of preceding month, a late payment admin fee of R930 for an auto-generated email coupled with late payment charge of over R650 for payment made before the rental month, averaging 4 months to pay back deposits, forming policies at RMG without any considerations for real implementations of consumer protection acts in the country you're trading in, and the list goes on), then you would've addressed this unhappy customer but we both know that will never happen.
DA
David A's update05 Jan 2021, 12:05
Reviewer Update
A typical Regus réponse that yields nothing. Instead of looking to single my profile out for "assistance", perhaps look to address the multiple complaints from several businesses that are renting from you. Regus entire system is built on ******ing its clients for profitability without any consideration for its clients sustainability, when you address the ******ionate system (wanting next months payment before 15th of preceding month, a late payment admin fee of R930 for an auto-generated email coupled with late payment charge of over R650 for payment made before the rental month, averaging 4 months to pay back deposits, forming policies at RMG without any considerations for real implementations of consumer protection acts in the country you're trading in, and the list goes on), then you would've addressed this unhappy customer but we both know that will never happen.
Regus Management Group's replyOfficial
05 Jan 2021, 12:23Hi David. I can feel that you are frustrated but do not understand why. Payment due dates are displayed on invoices and our billing/payment processes are explained on day one. Retainers are refunded in 30 days. Again, I'd need to check your details to better understand. Thank you
Regus Management Group's reply05 Jan 2021, 12:23
Official
Hi David. I can feel that you are frustrated but do not understand why. Payment due dates are displayed on invoices and our billing/payment processes are explained on day one. Retainers are refunded in 30 days. Again, I'd need to check your details to better understand. Thank you