Regus Centurion Mall - Bad Service

We have been renting office space from Regus for almost 4 years - we have moved from their Sunninghill office to their Centurion Mall Offices in Jan 2024.

Since Jan 2024 the internet has been down 9 days in the Centurion Mall offices without prior warning. The internet is also extremely SLOW before 8 am in the morning. Our business runs 100 % on internet connectivity - and Regus excuse is that the lease agreement does not make provision for 100 % connectivity all the time and the outages is "out of their control".

That is understandable but 9 days in 3 months???? They refuse to release me from the lease agreement (despite being fully paid up in advance) and NO explanation or preventative measures has been shared - the only update received was regarding an update in terms of speed.

The aircon in our office has also not worked properly since we moved in 3 months and counting...

They have offered to move us to a different site but as our lease is running out in 4 months we will have to move TWICE in 4 months - that does not make business sense....

We are moving offices asap - no business continuity = zero business from us in the future