PAY BACK THE MONEY!!!!

Item: Regus Management Group
Rating: 1
Author: Brend B

Pathetic customer service and super frustrating systems! My lease was AUTOMATICALLY renewed for 12 months, after I've send a clear email for just a 3 month renewal. Now Regus is not paying back my DEPOSIT of R14 700. They're costing me unecessary legal fees, penalty fees etc. Typical coporate, if you don't pay on time, you get penalised, however when they don't follow their own principles they just roll up their shoulders.

I'M NOT GETTING ANYWHERE, CAN SOMEBODY HELP ME PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Helpful (0)

Replies (3)

Regus Management Group's replyOfficial

10 Mar 2020, 15:28

Dear Brend. Sorry to hear you’re unhappy. Your post is anonymous though; can you please contact me through the Help section of your online account? Thanks.
Our agreements auto-renew but we email all our customers in advance about it, and refund retainers within 30 days.
Regus Customer Service

Regus Management Group's reply10 Mar 2020, 15:28

Official

Brend B's updateReviewer Update

11 Mar 2020, 15:05

Good day, I don't know how to access the help section on Hello Peter. I moved out of Regus 31/01/2020 and there is a query regarding my account before I can request my deposit (which is actually just a fancy way for Regus to keep your money as long as possible and hope the client forgets the deposit). Everybody just escalades the query to 'WHO KNOWS'... and a month a half later ZERO PROGRESS, and the 30 days to get my deposit back is now even breaking your principles!!!

CAN SOMEBODY TAKE RESPONSIBILITY TO SORT OUT THIS MESS?

My account details:

Account number: ***

Company name: SA Entrepreneurship School (Pty) Ltd.

Type: Office

Centre Name: Cape Town, Tyger Valley, Willowbridge

Country / Region: South Africa

Currency: ZAR

Brend B's update11 Mar 2020, 15:05

Reviewer Update

Company name: SA Entrepreneurship School (Pty) Ltd.

Type: Office

Centre Name: Cape Town, Tyger Valley, Willowbridge

Country / Region: South Africa

Currency: ZAR

Regus Management Group's replyOfficial

11 Mar 2020, 15:47

Hi Brend - I was referring to your Regus online account (www.myregus.com); you can ask your centre team how to access it. Still, we'll contact you.
Regus Customer Service

Regus Management Group's reply11 Mar 2020, 15:47

Official

Hi Brend - I was referring to your Regus online account (www.myregus.com); you can ask your centre team how to access it. Still, we'll contact you.
Regus Customer Service