1 reviews | Active since Aug 2015
On the verge of ********* behaviour
After years as a tenant at Regus Midrand and always paying our rent on time, suddenly during August 2020 in the midst of the Covid pandemic, interest charges were raised on our account due to the fact that we were not paying 14 days in advance of the rental month. A sudden and very unexpected change in the "house rules". These charges were argued with absolutely no help or feedback form Regus. The next letter to arrive was letter indicating that the account has been handed over for collection. Again after numerous e-mails and phone calls, there has been zero feedback or explanation of these charges by Regus. Due to this we have terminated our lease and Regus is offsetting the interest against the deposit paid. Not worth the fight to try and oppose this, sometimes just better to walk away and shed all the negative energy of dealing with Regus.
I am sorry to hear of your confusion and dissatisfaction.
At Regus we work hard to ensure full transparency in our invoicing process.
The monthly charges you can see on your invoice are made up of an advance rent payment plus a payment for services in arrears.
Our invoices are due for payment on the 15th of each month; this hasn’t changed for a very long time. All your invoices are available in your online account i.e., myregus.com (Account section).
Having checked your records, I can see that quite a few invoices are pending payment. As a result, your account has been transferred to our collectors.
I’m sorry if this came as a surprise. We take all possible steps to ensure payments are made on time; this includes courtesy emails and several contacts from our internal Collection team.
If for some reason you didn’t receive these emails or calls, then we apologise. This could be due to your account details needing to be updated. Please log on to www.MyRegus.com and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your Spam folder.
Once online, please also check your Account > Billing and payments section so you can process the necessary payments, where invoices are marked “Unpaid”.
If you have any additional information to share, please do not hesitate to contact me directly at ***.
Thank you,
Sandra Melody
Head of Regus Customer Service
I am sorry to hear of your confusion and dissatisfaction.
At Regus we work hard to ensure full transparency in our invoicing process.
The monthly charges you can see on your invoice are made up of an advance rent payment plus a payment for services in arrears.
Our invoices are due for payment on the 15th of each month; this hasn’t changed for a very long time. All your invoices are available in your online account i.e., myregus.com (Account section).
Having checked your records, I can see that quite a few invoices are pending payment. As a result, your account has been transferred to our collectors.
I’m sorry if this came as a surprise. We take all possible steps to ensure payments are made on time; this includes courtesy emails and several contacts from our internal Collection team.
If for some reason you didn’t receive these emails or calls, then we apologise. This could be due to your account details needing to be updated. Please log on to www.MyRegus.com and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your Spam folder.
Once online, please also check your Account > Billing and payments section so you can process the necessary payments, where invoices are marked “Unpaid”.
If you have any additional information to share, please do not hesitate to contact me directly at ***.
Thank you,
Sandra Melody
Head of Regus Customer Service