No Deposit, No Communication - Shocking Service!

Item: Regus Management Group
Rating: 1
Author: Hilton W

Our company hired virtual offices (and an actual office in South Africa) and overseas. When our company moved offices in SA, we submitted a request to cancel our lease of the SA offices. Regus took it upon themselves to cancel this, as well as our virtual office overseas. Not only has this been a frustration in terms of having to re-apply for the same virtual office overseas, but this has also caused us to incur additional charges for reactivation, at no fault of our own.

Further to this, our deposit for the SA office has still not yet been returned to us, after almost 3 months of following up and requesting that this be done.

Regus no longer responds to our messages, and phone messages (seeing as no-one is ever available) are never returned or responded to. Our deposit was due back in March 2022, and we are now in June, with absolutely no communication from Regus as to when this deposit will be returned.

We are now at the point of looking for an alternative service provider who will actually value our company as a client.

Helpful (0)

Replies (1)

Regus Management Group's replyOfficial

28 Jun 2022, 05:59

Hi Hilton, thanks for getting in touch.I’m very sorry to hear of your disappointment. We have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for our customers. Upon checking, the initial refund process was unsuccessful due to incomplete bank details submitted. We have now reprocessed the retainer refund as per the details that we have shared with you via email.We have checked your records and noticed that your account in Texas was not auto-renewed due to account suspension which ended on 31 March 2021.The retainer of this agreement is still claimable and easy to do so; just follow the same steps from your earlier request and it will be processed very soon. We are happy to clarify this process again for you if necessary. An activation fee will be charged for any new agreement signed which will cover all aspects of onboarding, administration and setup of your account. You can find more details about this in your agreement.If I can assist you with anything else, please contact me directly at Lorraine dot Brule at regus dot comThank you, Lorraine Brule Global Customer Service at Regus

Regus Management Group's reply28 Jun 2022, 05:59

Official