No customer response and unfair auto-renew

First let me begin by saying the customer service with Regus is absolutely terrible, over the last year and a 1/4 I have repeatedly had trouble getting response to queries, incorrect billing, non-processing of payment, etc, etc.<br> Current instance is where I have been trying for the past 11 days to get any meaningful kind of response from them - to absolutely no avail, except one instance where they said they'd refer it to a manager five days ago and since then no further feedback. Unfortunately the Consumer Protection Act does not cover small business against automatic renewal. Beware Regus has an auto-renewal clause that automatically extends your agreement with 1 year at a time - even on a totally virtual office. I could accept a month or two's notice but a full year on a virtual set-up where they don't provide anything is very concerning - I am trying to discuss this with them, but since they don't respond it is simply impossible to have any kind of meaningful resolution.