RL
Rushka L
1 reviews | Active since Feb 2017
18 Jul 2021, 21:25
NO ACCOUNTIBILITY, VERY BAD CUSTOMER RELATIONS (shocking and very sad...)
Half a star wasn't an option... I am highly disappointed by the way that Regus has handled my account... I trying to get hold of ANYONE is such a painful task and waiting 2 weeks for a response seems to be the norm. Don't get me started on their pass the buck attitude... No one wants to assist nor take accountability either...
Please can someone get hold of my in South Africa JHB someone in HIGHER MANAGEMENT and please please please can ANYONE mark this as urgent...??
My last resort was to post on Hello Peter, maybe this way someone can contact me sooner than 2 weeks....? Let's see...
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Replies (1)
Regus Management Group's replyOfficial
26 Jul 2021, 16:19Hi Rushka,
I acknowledge receipt of your complaint. Regus takes customer service extremely seriously and we’re committed to resolving this matter promptly. I am sorry to hear of your disappointment and confusion.
Having checked your records, I can see that quite a few invoices are pending payment. As a result, your account has been transferred to our collectors.
I’m sorry if this came as a surprise. We take all possible steps to ensure payments are made on time; this includes courtesy emails and several contacts from our internal Collection team.
If for some reason you didn’t receive these emails or calls, then we apologise. This could be due to your account details needing to be updated. Please log on to www.MyRegus.com and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your Spam folder.
Once online, please also check your Account > Billing and payments section so you can process the necessary payments, where invoices are marked “Unpaid”.
Please remember that your Community team remains your main point of contact for any query. Alternatively, you can contact me directly at sandra dot melody at regus dot com, under reference C-***-Z7F9.
Thank you,
Sandra Melody
Head of Customer Service
I acknowledge receipt of your complaint. Regus takes customer service extremely seriously and we’re committed to resolving this matter promptly. I am sorry to hear of your disappointment and confusion.
Having checked your records, I can see that quite a few invoices are pending payment. As a result, your account has been transferred to our collectors.
I’m sorry if this came as a surprise. We take all possible steps to ensure payments are made on time; this includes courtesy emails and several contacts from our internal Collection team.
If for some reason you didn’t receive these emails or calls, then we apologise. This could be due to your account details needing to be updated. Please log on to www.MyRegus.com and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your Spam folder.
Once online, please also check your Account > Billing and payments section so you can process the necessary payments, where invoices are marked “Unpaid”.
Please remember that your Community team remains your main point of contact for any query. Alternatively, you can contact me directly at sandra dot melody at regus dot com, under reference C-***-Z7F9.
Thank you,
Sandra Melody
Head of Customer Service
Regus Management Group's reply26 Jul 2021, 16:19
Official
Hi Rushka,
I acknowledge receipt of your complaint. Regus takes customer service extremely seriously and we’re committed to resolving this matter promptly. I am sorry to hear of your disappointment and confusion.
Having checked your records, I can see that quite a few invoices are pending payment. As a result, your account has been transferred to our collectors.
I’m sorry if this came as a surprise. We take all possible steps to ensure payments are made on time; this includes courtesy emails and several contacts from our internal Collection team.
If for some reason you didn’t receive these emails or calls, then we apologise. This could be due to your account details needing to be updated. Please log on to www.MyRegus.com and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your Spam folder.
Once online, please also check your Account > Billing and payments section so you can process the necessary payments, where invoices are marked “Unpaid”.
Please remember that your Community team remains your main point of contact for any query. Alternatively, you can contact me directly at sandra dot melody at regus dot com, under reference C-***-Z7F9.
Thank you,
Sandra Melody
Head of Customer Service
I acknowledge receipt of your complaint. Regus takes customer service extremely seriously and we’re committed to resolving this matter promptly. I am sorry to hear of your disappointment and confusion.
Having checked your records, I can see that quite a few invoices are pending payment. As a result, your account has been transferred to our collectors.
I’m sorry if this came as a surprise. We take all possible steps to ensure payments are made on time; this includes courtesy emails and several contacts from our internal Collection team.
If for some reason you didn’t receive these emails or calls, then we apologise. This could be due to your account details needing to be updated. Please log on to www.MyRegus.com and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your Spam folder.
Once online, please also check your Account > Billing and payments section so you can process the necessary payments, where invoices are marked “Unpaid”.
Please remember that your Community team remains your main point of contact for any query. Alternatively, you can contact me directly at sandra dot melody at regus dot com, under reference C-***-Z7F9.
Thank you,
Sandra Melody
Head of Customer Service