DP
Denise P
1 reviews | Active since Sept 2014
05 Sept 2023, 20:07
Most disappointing customer services.
Do not sign up with Regus or Spaces in South Africa. They are inflexible and unreasonable when it comes to payments and billing, and it is difficult to communicate with anyone higher up as there are no contact details. The manager simply responds with "it is out of our control". They have charged me a 100% penalty fee on top of a penalty fee which is unjust and wrong.
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Regus Management Group's replyOfficial
07 Sept 2023, 11:21Hi Denise, We’re sorry you had this experience. A delay in payment allocation caused late payment fees to be billed to your account. These fees are credited to your account now. When you make manual payments such as online or bank transfers, you should upload the proof of payment under the “Upload financial documentation” section of your online account (MySpacesworks.com) to avoid delayed payment allocation. Alternatively, you can register for an automated payment method such as direct debit or credit card payments which will save you the hassle of arranging manual payments and possibly incurring late fees. Setting up a direct debit or credit card payment is simple; it can easily be done through your online account (Account section). You will have an allotted number of days each month to review your invoice before the payment is processed. I also noticed that you didn’t contact our account helpdesk team regarding the late payment fees issue. It was your centre team who raised the query on your behalf. The resolution was provided immediately upon receiving the query. You can contact our account helpdesk team via the “Help’ section of your online account if you need assistance with your account, billing, and payments. We appreciate your business. Thank you, Michelle Spire Assistant Global Customer Service at Spaces
Regus Management Group's reply07 Sept 2023, 11:21
Official
Hi Denise, We’re sorry you had this experience. A delay in payment allocation caused late payment fees to be billed to your account. These fees are credited to your account now. When you make manual payments such as online or bank transfers, you should upload the proof of payment under the “Upload financial documentation” section of your online account (MySpacesworks.com) to avoid delayed payment allocation. Alternatively, you can register for an automated payment method such as direct debit or credit card payments which will save you the hassle of arranging manual payments and possibly incurring late fees. Setting up a direct debit or credit card payment is simple; it can easily be done through your online account (Account section). You will have an allotted number of days each month to review your invoice before the payment is processed. I also noticed that you didn’t contact our account helpdesk team regarding the late payment fees issue. It was your centre team who raised the query on your behalf. The resolution was provided immediately upon receiving the query. You can contact our account helpdesk team via the “Help’ section of your online account if you need assistance with your account, billing, and payments. We appreciate your business. Thank you, Michelle Spire Assistant Global Customer Service at Spaces