Ignoring Complaints - Ostrich Approach to Solving Problems

My previous review was erased, so here it is again - You will not get away with providing such terrible service. We booked a ***orking space for one of our employees who's currently based in Gaborone, Botswana. The admin process was tedious and informal (online credit card payment not working, for example), but we were eventually able to book the space. The branch is very poorly run: The speed of the internet is incredibly slow (less than 2mbps) and the attention coming from the "Community Associate" has been dismissive and unprofessional. On the 29th of October, we were working as per the usual business hours and all of a sudden we received an email at 12h30 to inform us that the office would be closing at 14h30 "as we go for Botswana independence holidays". Pardon? The holidays would start the following day! How can you send such informal communication 2 hrs before closing the office and for no reason? I have emailed the Community Associate 4 times requesting an explanation and/or the contact details for your Customer Service department to no avail - No answer, he is ignoring our correspondence. In light of this, I completed Regus' online form on the website stating that I wanted to log a complaint about the branch in Gaborone and the next minute I received an email from a salesperson asking me what type of space I would be interested in renting? When I clarified that my enquiry was about logging a complaint (my message was marked as "other" with a clear description), he lost interest and would not help me. His email reads: "Complaints are dealt with centre team directly or you can mail through your online account. I cannot deal with myself. BR". This is coming from a gentleman who #1, did not read my enquiry properly on the first place and #2, is now brushing me off? I specifically asked him to point me in the right direction. The way this gentleman addressed an already paying customer is appalling.

Nobody at REGUS seems professional enough to handle a complaint. We are shocked to see the careless approach to clients. You have staff in Gaborone ignoring your clients. Our employee has specifically asked the Community Associate IN PERSON to reply to my emails to no avail. The lack of accountability and the unacceptable service has led us to cancel our contract - We will never use REGUS again. We hire ***orking space regularly for our team, and this is the 1st time we have experienced such a low level of service.