HQ (REQUS )

Refunds have been ********ly delayed for six months, despite a contractual 30‑day refund clause .

During our transfer from HQ Village to HQ Hatfield, November rental funds were unilaterally converted into a “restoration fee” without consent, despite assurances of seamless transfer.

The current unauthorized charge of R25k demonstrates a continuing pattern of deceptive billing.

On 10 May 2026, HQ Hatfield issued a renewal communication requiring a decision before 1 June 2026 — providing less than 21 days, despite the contract requiring three months’ notice.

I as the principal signatory used the one‑click mechanism in the email to indicate non‑renewal. A WhatsApp screenshot confirming he terminated the contract was shared with our office manager. The reminder email simply stated “click” and did not explain that further portal steps were required. HQ cannot disregard the mechanism it provided. the following occurred - Data Privacy Breach (POPIA): On 15 May 2026, payment reminders containing sensitive information were sent to unauthorized staff members.

On 1 August 2026, we were issued two invoices (Top up retainer and September rental fee when enquired they said it's “auto‑renewal.” This is unacceptable. they usually issue us with a manual mandate for us to sign. after the auto renewal no contract or update was sent to us.

on the 27th of July the office manager went to the reception to confirm if the termination is showing on their system ,and she was told that it is not showing and requested for a way forward and she was assisted with the termination on the app and the confirmation of sent to the email said 31st march 2027 and enquired why it is like this and was told not to worry . Friday the 31st HQ manager called wanting to find out about the reason for termination ,are we going to work from home ?with which i said i am not sure i will confirm and revert back and then enquired about the cancellation date and said she will revert back ,till date no response .

The portal now shows two active contracts simultaneously: • One ending 31 August 2026 (our signed agreement). • Another automated account ending 31 March 2027 (with new fees and retainer charges), despite cancellation being confirmed with staff on 27 July 2026 .

We sent several emails disputing the invoiced charged, logged and tickets we are now being ignored and we want to move out on the 30th of august

The fees charged for restoration is a **** the ask the cleaner to vacuum and wipe the walls yet they charges are R340 per square meter even though you didn't damage anything ,daylight *******.

Breaches of Contractual Obligations

Clause 1.2 – Workspace Not Fit for Purpose: Severe echo defects made professional calls impossible. Management admitted “all offices have echoes” and instructed us to make our own plan.

Security Breach: An unauthorized client accessed our private office suite without notice and held employees against their will for four hours. This created fear and led to staff absence for two days ,when she enquired to find out who let the client in ,they came up with stories

Current Position We are now trapped with two invoices for September while still in August. This company disregards its own contract terms and customer rights. Customer service hides behind “global policies” instead of treating customers fairly. We served our 12 month and We are leaving .