TM
Tapologo M

1 reviews | Active since Oct 2023

09 Oct 2023, 05:36

Failure to pay deposit after a year of waiting.

We been waiting for our deposit refund for over a year now, they have been several promises made that the refund will be made on a certain date, but that date comes and goes without any refund, we would make an enquiry then in few days we would be told finance team is working on my query then another promise in writing that our refund will be made on the certain date and the same happens, This is done with impunity because this deposit is not attracting any interest whilst is been held by this company. Right now, I can only assume they have no intention of refunding us and just like true mafias they make promises they do not intend to keep. Regus management group is the most dishonest conglomerate that needs to be exposed.

0
Replies (1)
Regus Management Group
Regus Management Group's reply09 Oct 2023, 14:41
Official
 
Hello Tapologo, 
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise. 
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.  
Again, we sincerely apologise for the inconvenience this may have caused.  Once we reprocess your refund you will receive a correspondence letting you know that the payment processed successfully. 
All the best, 
Lorraine Brule 
Global Customer Service at Regus