TM
Thakane M
1 reviews | Active since Apr 2023
03 May 2023, 14:47
Dissatisfied with lack of transparency and a badly structed contract that cost me a lot of money
I wouldn't recommend Regus after finding myself bound to a renewal clause that wasn't where I expected to find it. The agent who assisted me also didn't let me know to cancel on time if I only needed the contract for a year and I was upfront about that. In trying to deal with the issue I was given the run around. An absolute headache/nightmare. If you prefer efficient service and transparency, rather try other spaces.
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Regus Management Group's replyOfficial
04 May 2023, 05:11Hi Thakane, I’m very sorry to hear of your disappointment.
At Regus, we work hard to ensure full transparency and any concerns have been clarified before an agreement is signed.
We take renewals very seriously and great care in communicating how the process works. Furthermore, it’s our goal to make this an efficient yet very simple process for all our customers. If for any reason this easy process doesn’t work for you, then we apologise.
All our agreements can be ended provided they meet a specified notification period and it’s in the terms of your agreement.
A 12-month agreement requires no less than 3 month’s notice from the 1st day of any calendar month.
Your current agreement will expire on 29 February 2024; it is a formal business commitment.
If I can assist you with anything else, please contact me directly at lorraine.brule at regus dot com.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
Regus Management Group's reply04 May 2023, 05:11
Official
Hi Thakane, I’m very sorry to hear of your disappointment.
At Regus, we work hard to ensure full transparency and any concerns have been clarified before an agreement is signed.
We take renewals very seriously and great care in communicating how the process works. Furthermore, it’s our goal to make this an efficient yet very simple process for all our customers. If for any reason this easy process doesn’t work for you, then we apologise.
All our agreements can be ended provided they meet a specified notification period and it’s in the terms of your agreement.
A 12-month agreement requires no less than 3 month’s notice from the 1st day of any calendar month.
Your current agreement will expire on 29 February 2024; it is a formal business commitment.
If I can assist you with anything else, please contact me directly at lorraine.brule at regus dot com.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus