Deposit theft

Who would think that an international company would be so *******? Trying to get our deposit back is so difficult that it is near impossible. You have to request for your deposit to paid back even though you submit a cancellation letter. My wife is losing out on her rent because "no one" works in their accounts department. You are only able to request your refund via an online portal. You don't get to email anyone nor phone someone directly. I am totally appalled by their lack of service. I am going out of my way to detract potential customers for Regus to go to them. Their office staff also cannot help as they refer you to the online portal. I will be escalating this to their ombudsman for the business sector. If we cannot get our money back, we will make sure that less customers utilize their "services".