KM
Kev M
1 reviews | Active since Aug 2020
04 Aug 2020, 13:38
BORDERLINE ******* PRACTICES
Extremely shady company with ridiculous hidden terms and conditions. Your contract will be renewed automatically if you do not 'opt-out' and they do not warn you about the renewal which is in direct contradiction with the Consumer Protection Act in South Africa.
This besides the fact that we had to fight for any sort of discount on services during a country wide lockdown and then when eventually a credit note was received and the balance paid same day, I got hit with a late payment penalty. Absolutely stellar service from a corporate giant on a small company during a pandemic and economic crash.
STAY AWAY - there are far more affordable and better alternatives out there.
Helpful (0)
Replies (3)0
Replies (3)
Regus Management Group's replyOfficial
04 Aug 2020, 14:04Hi. Prior to any renewal, our customers receive reminder emails with detailed info on prices, terms and the option of ending the agreement. Renewals never come as a surprise. Please contact me at Sandra dot Melody at Regus dot com if you wish to discuss the situation. Happy to help. Thank you
Best regards,
Regus Management Group's reply04 Aug 2020, 14:04
Official
Hi. Prior to any renewal, our customers receive reminder emails with detailed info on prices, terms and the option of ending the agreement. Renewals never come as a surprise. Please contact me at Sandra dot Melody at Regus dot com if you wish to discuss the situation. Happy to help. Thank you
Best regards,
KM
Kev M's updateReviewer Update
05 Aug 2020, 09:30I did not receive any of these emails and this is a warning to those thinking of taking out any contracts with Regus/Spaces in the future.
Having contacted the reception who said 'I would have received a renewal email and they would check on the system' and 30 minutes later only having the automatic renewal clause SHOVED into my face with no response on the renewal email which is non-existent.
I have mailed you to hopefully rectify this but it seems that the 'Help Desk' is of no use and ultimately this is the only way to get any sort of assistance.
Having contacted the reception who said 'I would have received a renewal email and they would check on the system' and 30 minutes later only having the automatic renewal clause SHOVED into my face with no response on the renewal email which is non-existent.
I have mailed you to hopefully rectify this but it seems that the 'Help Desk' is of no use and ultimately this is the only way to get any sort of assistance.
KM
Kev M's update05 Aug 2020, 09:30
Reviewer Update
I did not receive any of these emails and this is a warning to those thinking of taking out any contracts with Regus/Spaces in the future.
Having contacted the reception who said 'I would have received a renewal email and they would check on the system' and 30 minutes later only having the automatic renewal clause SHOVED into my face with no response on the renewal email which is non-existent.
I have mailed you to hopefully rectify this but it seems that the 'Help Desk' is of no use and ultimately this is the only way to get any sort of assistance.
Having contacted the reception who said 'I would have received a renewal email and they would check on the system' and 30 minutes later only having the automatic renewal clause SHOVED into my face with no response on the renewal email which is non-existent.
I have mailed you to hopefully rectify this but it seems that the 'Help Desk' is of no use and ultimately this is the only way to get any sort of assistance.
KM
Kev M's updateReviewer Update
05 Aug 2020, 17:57To all who are following - this is the response I get.
“Your original agreement took place from 1 May 2019 until 30 April 2020 before renewing from 1 May 2020 until 30 April 2021.”
I DID NOT RENEW AND DID NOT RECEIVE ANY RENEWAL EMAILS!!
Then as if they are doing me a favor are cancelling my contract with the 3 month standard notice period!
Literally no help and actually ******* in terms of the CPA - Anyone reading this interested in Regus/Spaces just avoid and go for more affordable and local suppliers where you can actually deal with someone if you have an issue and not get thrown around from ‘help’ desk to ‘help’ desk.
I will not pay any amounts further and I’m certain (having dealt with the CPA before) that no attorney worth their salt will go near this.
“Your original agreement took place from 1 May 2019 until 30 April 2020 before renewing from 1 May 2020 until 30 April 2021.”
I DID NOT RENEW AND DID NOT RECEIVE ANY RENEWAL EMAILS!!
Then as if they are doing me a favor are cancelling my contract with the 3 month standard notice period!
Literally no help and actually ******* in terms of the CPA - Anyone reading this interested in Regus/Spaces just avoid and go for more affordable and local suppliers where you can actually deal with someone if you have an issue and not get thrown around from ‘help’ desk to ‘help’ desk.
I will not pay any amounts further and I’m certain (having dealt with the CPA before) that no attorney worth their salt will go near this.
KM
Kev M's update05 Aug 2020, 17:57
Reviewer Update
To all who are following - this is the response I get.
“Your original agreement took place from 1 May 2019 until 30 April 2020 before renewing from 1 May 2020 until 30 April 2021.”
I DID NOT RENEW AND DID NOT RECEIVE ANY RENEWAL EMAILS!!
Then as if they are doing me a favor are cancelling my contract with the 3 month standard notice period!
Literally no help and actually ******* in terms of the CPA - Anyone reading this interested in Regus/Spaces just avoid and go for more affordable and local suppliers where you can actually deal with someone if you have an issue and not get thrown around from ‘help’ desk to ‘help’ desk.
I will not pay any amounts further and I’m certain (having dealt with the CPA before) that no attorney worth their salt will go near this.
“Your original agreement took place from 1 May 2019 until 30 April 2020 before renewing from 1 May 2020 until 30 April 2021.”
I DID NOT RENEW AND DID NOT RECEIVE ANY RENEWAL EMAILS!!
Then as if they are doing me a favor are cancelling my contract with the 3 month standard notice period!
Literally no help and actually ******* in terms of the CPA - Anyone reading this interested in Regus/Spaces just avoid and go for more affordable and local suppliers where you can actually deal with someone if you have an issue and not get thrown around from ‘help’ desk to ‘help’ desk.
I will not pay any amounts further and I’m certain (having dealt with the CPA before) that no attorney worth their salt will go near this.