AS
Amanda S
1 reviews | Active since Dec 2013
23 Feb 2022, 07:50
Bad experience with Regus Management Group
I had bad experience with Regus. It's easy to sign a lease with them. When the lease expires they intentionally extends it. You can't cancel by calling which is how you signed up. They refuse to cancellation by email. They insist on using their system which then does not have functionality to cancel. I have sent numerous emails and made calls then when the system is available to cancel they have loaded more invoices for services they did not provide. Their service offering is also not good and is expensive. I would rate the company zero star if it was possible.
Helpful (0)
Replies (3)0
Replies (3)
Regus Management Group's replyOfficial
23 Feb 2022, 12:36 Hi Amanda,
I am sorry to read your comments and see you disappointed. Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. The agreement that you signed has a term, and eventually includes a discounted monthly rate for such term. It is a formal, business commitment. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel agreements. Some advanced warning is necessary should you wish to end with us, and it should be no less than the specified notice detailed in your agreement terms. Ending your agreement is a simple process, which you should confirm through your online account (myregus.com >> Account section). Your termination will be confirmed shortly after by email. I apologise if you weren’t aware of this. Please remember that your centre team is available to answer any of your queries. Alternatively, you can contact me at *** if I can help further.
Regards, Sandra Melody Head of Customer Services
I am sorry to read your comments and see you disappointed. Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. The agreement that you signed has a term, and eventually includes a discounted monthly rate for such term. It is a formal, business commitment. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel agreements. Some advanced warning is necessary should you wish to end with us, and it should be no less than the specified notice detailed in your agreement terms. Ending your agreement is a simple process, which you should confirm through your online account (myregus.com >> Account section). Your termination will be confirmed shortly after by email. I apologise if you weren’t aware of this. Please remember that your centre team is available to answer any of your queries. Alternatively, you can contact me at *** if I can help further.
Regards, Sandra Melody Head of Customer Services
Regus Management Group's reply23 Feb 2022, 12:36
Official
Hi Amanda,
I am sorry to read your comments and see you disappointed. Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. The agreement that you signed has a term, and eventually includes a discounted monthly rate for such term. It is a formal, business commitment. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel agreements. Some advanced warning is necessary should you wish to end with us, and it should be no less than the specified notice detailed in your agreement terms. Ending your agreement is a simple process, which you should confirm through your online account (myregus.com >> Account section). Your termination will be confirmed shortly after by email. I apologise if you weren’t aware of this. Please remember that your centre team is available to answer any of your queries. Alternatively, you can contact me at *** if I can help further.
Regards, Sandra Melody Head of Customer Services
I am sorry to read your comments and see you disappointed. Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. The agreement that you signed has a term, and eventually includes a discounted monthly rate for such term. It is a formal, business commitment. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel agreements. Some advanced warning is necessary should you wish to end with us, and it should be no less than the specified notice detailed in your agreement terms. Ending your agreement is a simple process, which you should confirm through your online account (myregus.com >> Account section). Your termination will be confirmed shortly after by email. I apologise if you weren’t aware of this. Please remember that your centre team is available to answer any of your queries. Alternatively, you can contact me at *** if I can help further.
Regards, Sandra Melody Head of Customer Services
Regus Management Group's replyOfficial
23 Feb 2022, 12:36 *Alternatively, you can contact me at sandra dot melody at regus dot com I can help further.
Regus Management Group's reply23 Feb 2022, 12:36
Official
*Alternatively, you can contact me at sandra dot melody at regus dot com I can help further.
AS
Amanda S's updateReviewer Update
23 Feb 2022, 13:10The term of the agreement was 12 months which expired and the rate was not discounted. Before the term expired I sent reminder that I will not be renewing. The agreement was still not cancelled. The Regus team is not available on call and they take long to answer emails. Even when answering emails they are still not cancelling the agreement. If you want copies of the notification that we are not renewing and the many back and forth emails to the Account Manager and the centre team, with no resolution please contact Regus Midrand me on ***
AS
Amanda S's update23 Feb 2022, 13:10
Reviewer Update
The term of the agreement was 12 months which expired and the rate was not discounted. Before the term expired I sent reminder that I will not be renewing. The agreement was still not cancelled. The Regus team is not available on call and they take long to answer emails. Even when answering emails they are still not cancelling the agreement. If you want copies of the notification that we are not renewing and the many back and forth emails to the Account Manager and the centre team, with no resolution please contact Regus Midrand me on ***