JB
Juanita B
1 reviews | Active since Nov 2020
24 Feb 2022, 15:52
BAD EXPERIENCE
My contract expired in August 2021, and they still sending me invoices. This is really so annoying, this was the worse experience ever that I get from Regus.
Helpful (0)
Replies (1)0
Replies (1)
Regus Management Group's replyOfficial
24 Feb 2022, 17:06Hi Juanita,
I am sorry to hear of your dissatisfaction.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. I’d like to be able to clarify your concern or any misunderstandings. Ending your agreement is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email. So if you’re saying that your agreement ended in August 2021, it means that you received an email from us confirming such end date. Please remember that your centre team is available to answer any of your queries. Alternatively, you can contact me at Sandra dot Melody at regus dot com if I can help further. Thank you! Sandra Melody Head of Customer Services
I am sorry to hear of your dissatisfaction.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. I’d like to be able to clarify your concern or any misunderstandings. Ending your agreement is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email. So if you’re saying that your agreement ended in August 2021, it means that you received an email from us confirming such end date. Please remember that your centre team is available to answer any of your queries. Alternatively, you can contact me at Sandra dot Melody at regus dot com if I can help further. Thank you! Sandra Melody Head of Customer Services
Regus Management Group's reply24 Feb 2022, 17:06
Official
Hi Juanita,
I am sorry to hear of your dissatisfaction.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. I’d like to be able to clarify your concern or any misunderstandings. Ending your agreement is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email. So if you’re saying that your agreement ended in August 2021, it means that you received an email from us confirming such end date. Please remember that your centre team is available to answer any of your queries. Alternatively, you can contact me at Sandra dot Melody at regus dot com if I can help further. Thank you! Sandra Melody Head of Customer Services
I am sorry to hear of your dissatisfaction.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. I’d like to be able to clarify your concern or any misunderstandings. Ending your agreement is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email. So if you’re saying that your agreement ended in August 2021, it means that you received an email from us confirming such end date. Please remember that your centre team is available to answer any of your queries. Alternatively, you can contact me at Sandra dot Melody at regus dot com if I can help further. Thank you! Sandra Melody Head of Customer Services