A fight for my money!

My child made a purchase without my knowledge and upon finding out about this deduction in my bank account, I took the initiative to contact Regrow Hair via email. I requested a refund and explained what happened and I was told a refund is being processed. I waited and waited. 2 weeks later I asked them where my money was and why they haven't refunded me yet. With no explanation as to why, they disregard my question and asked for my banking details. Sketchy hey? processing my refund but didn't ask for my banking details till the second time I asked where my money was. Out of hope I sent it through feeling neglected as if I didn't say anything, they would have never got back to me. Another 2 weeks passed and no feedback or notification of my money that returned to my bank account. Furiously, I emailed them and asked where my money is and that I was gonna take this experience to hellopeter because I still haven't received my gard earned money or even got any response. Their lack of communication and genuine concern and interest is appauling and I dont ever want the next person to experience this from them.

Stay away from company. Its a ****!