Madela Rep Passing the Buck

Two months ago I purchased a Madela Electric breast pump from Reggies Cape Gate. Immediately the next day I returned it to one of the stores as my wife struggled to get milk from it as a result of poor suction or lack of suction power. We were advised that someone from Madela will contact us. We waited a couple of days almost a week for a call back. I eventually had to call the store again to query this. I was advised to wait on the Madela rep to visit the store and test the item. Couple of weeks later the rep tested the item and said they found no fault we perhaps bought the wrong pump. We were then advised to wait for a call from head office with regards to the pump. My wife exclusively bottle fed our son as he never latched due to being hospitalized for the first 2 months of his life. As a result of this run around and lack of service my wife had to purchase a manual breast pump whilst waiting for a response. My wife's milk supply eventually dried up and we now have to feed our 3 month old formula. Currently we are still waiting for someone from Madela Head Office to make contact with us a couple of months later. Sad and not on, but this is the truth.