Zero honesty or integrity

Received a call from their call centre representing Wesbank. Was convinced into taking one of their policies and told I would have 6 weeks free cover and that I could cancel within 30 days. I cancelled, but payment was still taken off my finance. After numerous calls I have not been able to get my money back. I have been told by one consultant that the money was refunded to Wesbank and that I need to speak to them. I was told by another that Wesbank needs to do a claw back. I feel that I have been **** to by an organization with no integrity, as I still have no indication on what the heck is happening with my money,