WRONG INFO AND INCONVINIENCED

3yrs ago I joint Regent savings and funeral plan. so as far as I know my savings were maturing on the 30 April 2016. Last month I called them so I could know how to claim. To my surprised I was told my savings plan is actually 5yrs. I remember very clearly the advisor Mbali Khuzwayo telling me about this 5yrs savings plan and my responds was 5yrs is a long time if it was 3yrs I would take it, and I remember very well her saying its NOT A PROBLEM I can even take the 3yrs plan if I want to which is what we agreed on. Last week on the 06 April 2016 09:21 AM I sent them an email and their auto reply says they will get to me within 48hrs. Till today they haven't got back to me nor called me. That's is very *********** and inconvenienced on my side because I had plans for the money I have been saving. and and email or a call would have been nice, to me that's a BAD SERVICE right there. my plan was to claim and start afresh with them ofcouse, but now I have decided to take my business elsewhere.