Wow!!! Terrible Service, no Feedbac****!

<p>Received a sms on the 12th April stating that I did not pay my policy for the month of April.... Not sure how this could have been as it is part of my car finance plan i tried to call the number on the sms ********** 977...number does not exist!!!??? Search for their details online and found it just as difficult to get a hold of them via their phone lines. Eventually spoke to an agent called Honey who stated that I need to provide proof of payment....which I then email on the 12th April. Not hearing from them that day I call again and the lady told me she is sure the sms's were sent in error but that I still need to email the documents anyway....WOW o**** for 5 and half years this payment was deducted from my vehicle finance policy untill now...... It is now the 21st April.....no feedback from Regent AT ALL...... I would like feedback, an apology from Regent and a confirmation letter that the policy is up to date and paid before the end of today. </p>