Worst Service from an insurance company ever.

After my policy came to term for my motor vehicle purchase, I sent regent an e-mail that the policy should be canceled, and debit order from my account be stopped. Needless to say the funds were withdrawn from my account. I also received a mail afterwards stating that my policy is still active. Again I contacted them, which no one was aware of the correspondence. So the lady on the line asked me to send the mail again, which I did. I did state that I want both policies canceled, but I only received confirmation that one was canceled. Again I had to phone them, just to be told that that department is too busy to take the call, but they took my number to call me back. No call from anyone to date. It just comes to show that service in this country is a mess, and one has to make a huge issue out of things before anyone actually does something. In the meantime I have to use my business hours and recourses to continuously chase and get this useless company to respond. Thank Goodness I didn't have to claim, what a disaster that would be.