Worst Service

<p>I lost my car in the storm we had in Gauteng on 9/11/2016</p> <p> </p> <p>I cancelled my Paint Tech Policy with Regent and an email was send to me from Raquel Smith on 17/11/2016:</p> <p> </p> <p>"Good day Miss van Loggerenberg,</p> <p> </p> <p>I trust this email finds you well. This email serves as confirmation that your policy has been cancelled effective 09.11.2016 and the un-used portion has been refunded back to MFC.</p> <p> </p> <p>Trust all is in order.</p> <p> </p> <p>Regards"</p> <p> </p> <p>I phoned on the 18/11/2016 to get the POP to be send to me so that I can get a settlement amount from my finance house for my insurance to pay out.</p> <p> </p> <p>Then I was promised that a POP will be send to me before business day end on 18/11/2016 - by 17:00 still no email.</p> <p> </p> <p>on 21/11/2016 I phoned again and was advised that the payment was only made on Friday afternoon and that the POP will be send first thing on tuesday morning 22/11/2016</p> <p> </p> <p>I phoned 22/11/2016 and spoke to Christene that advised me that she will send it to me right away.</p> <p> </p> <p>By 10:00 I still havn't received anything and then se said that it is not available to her yet...</p> <p> </p> <p>I just think it is really unfair to have things promised to you and things being said that's done that hav'nt even been done yet!!!</p> <p> </p> <p>It sets me back in so many ways.</p> <p> </p> <p>I need this sorted ASAP</p> <p> </p> <p>Kind regards, </p>