Worst Insurer EVER!!!

If it were possible to leave a negative rating, I would! They don't even deserve this single star.

This is the WORST company you could possibly ever be insured with. Had an accident early February 2019 and the claim is still to be finalised.

After the usual run-around the insurer gives of appointing assessors/investigators, the claim was finally approved. When it was time to replace one of the lights for the BMW, the insurer decides to order aftermarket parts which did not even perform the same as the other original light in the vehicle. Then after more than 2 months they informed us that they were were shopping around for a light instead of replacing the light with a BMW manufactured part as requested ages ago.

For weeks, no contact was made by these people and we were left in the dark with only the panel-beater making contact with us. Nobody is calling us with regards to the repairs. The sensor in the vehicle is not working since repairs was done either, and now we are left to drive around with a car that is not completely repaired, doesn't have a working sensor, after driving around with a damaged car for almost 3 months.

3 MONTHS!!! 3 MONTHS!!! After having never missed a premium, paying all premiums on time and when we have the first claim we have to fight.

This company is NOT reliable AT ALL!!! We're insured through a broker and at some point everyone and their mother was calling us regarding the claim then it went silent when we disputed this aftermarket light they wanted to put in. To make matters worse, when you call back the same people who were making contact with you, suddenly it is out of their hands.

If you know what's good for you, you will STAY AWAY from Regent/Hollard or whatever this place is called.

Whats a NIGHTMARE!!!!!!!