Worst insurance on planet earth

I am utterly disgusted by Regent. I was in an accident on the 10th of October. I was told I can't get a courtesy car because they don't work on weekends. I was inconvenienced the whole weekend. On Monday, the 12th of October I called the call centre to report the accident. I was told they will get the guy by the name of Tlhologelo to call me back because at the call centre they don't take claims from staff members. He didn't call me for 7hrs. I then decided to call again. I was put through to him and only then did he take the accident info and assigned a claim number. He told me he will come back to me on the way forward.<br> <br> It's 2 days later now and I haven't heard a word from him. I need my car to be fixed. The 81 yr old lady was obviously at fault. There is nothing to investigate. I don't owe Regent anything. Every month they get their money. I will not recommend this insurance to anyone and this is definitely the last time I deal with them.