Worst experience and billing system

A complaint needs to be logged with the ombuds regarding how they get their policies as the collude with the dealerships to get more policies but not inform clients.

I have been debited on a monthly basis but I get notifications that I have unpaid premiums. When I call I get told that they send a double debit and only receive one premium. why not use the same reference number as the one used for the debit order that's going off from my account.

no one can answer on why one debit order is going off and the other is not. and secondly, when I received the policy schedule from msure, I was told that the policy had lapsed due to non payment which I then decided not to reinstate but with the change of ADMINISTRATION from msure to regent I get debits going off from my account. I didn't dispute them and as a result, I get told that double debits are returning. no one has ever given me a straight story. and that only one debit was successful.

can someone who knows what is happening investigate this and get back to me.. its pointless dealing with the call centre because they never know what is happening and there is no history of my previous interactions.. makes me wonder if they will come through when it comes to claiming.